The Employer Responsive Department (ERU) offers effective marketing material, information, advice and guidance to employers and learners who wish to apply and enrol at Barnsley College. The ERU also supports Employers enabling them to be successful in their choice of provision and to assist their employees to progress appropriately.
To enable us to be effective we have set ourselves a range of service standards which we intend to meet. These will operate against the range of services we offer and we will monitor our success in achieving these.
Employer Responsive Unit Overall
- Will treat all internal and external customers with courtesy and respect and offer an approachable, helpful and customer focused service.
- Will actively seek the views of employers and learners across the full range of our services to assess levels of satisfaction, and use them to improve the level and quality of service we provide.
- Ensure all telephones will be answered politely and professionally and where possible within 4 rings.
- Respond to messages twice daily.
- Process all requests for College literature/information immediately or within 24 hours. However, at peak times of the year such as Main Enrolment, processing may be delayed slightly.
- Will refer employers to other staff and/or external agencies where we are unable to offer the service that the client needs.
ERU Reception at Central Point
- ERU staff will provide a welcoming, professional and customer focused service to all customers, visitors, learners and staff.
- Will ensure all visitors with appointments, reporting to reception, will be signed in and will receive a visitor’s badge and health & safety information.
- Maintain a clean and tidy Reception area at all times.
Employer Response Team
- Will respond to all enquiries within 24 hours.
- Will ensure that all appropriate displays of College literature for employers are up to date and all literature is available.
- Will review and update all Employer College Course leaflets on an annual cycle and ensure they are uploaded onto the College Website.
- Ensure new and updated College literature and publications are distributed to Employers four times a year.
Employer Responsive Guidance Services
- Will provide individual Employer Organisational Needs Analysis within 7 working days of a request.
- Will provide crisis appointments within 24 hours of a request.
- Will ensure employer related websites are available and accessible for employers and employees.
- Will annually update the Employer marketing material within the ERU.
Employer Responsive Enquiry Line
- ERU staff will provide all callers with a welcoming, professional and customer focused telephony service resulting.
- Customers may leave urgent messages for staff members at the College and these will be dealt with by ERU staff immediately.
- Referrals made to other departments within College will be followed up within 48 hours to ensure that the employer had been contacted.
Marketing Department
- Will provide current publicity on all College provision and relevant services to the defined corporate standards in a range of different formats.
- Will ensure equality of opportunity is reflected in all publications.
- Will ensure regular updating of the website content and design.
If employers are unhappy with any aspect of the service they are asked to refer to the Head of Employer Responsiveness who will attempt to resolve any difficulties. Telephone 01226 216346