Cashless Catering – The new way to pay

Barnsley College now operates a cashless catering system.  It allows students to pay for food and drinks without carrying cash around.  Instead, students can pay for meals using their own student card.

All students will be given a unique student card when they enrol.  This is a smart card with a computer chip that stores basic information.  Money can be loaded onto the cards and used to pay for items in the refectories and coffee shops across College.

Registering the card for use

All students will be sent an email to their College account from admin@cssmartload.net this will give a unique password.  The email will be sent by a company called ‘Counter Solutions’, it is important that this email is saved.  The password is only for use when uploading cash via the web link.

Students will need to take their card to a Service Point.  They should insert their card into the magnetic service point reader, the reader will then ask them to type in their student number.  Once this has been done the card is ready for use.

How is money added to a student’s account?

The cards need to be credited in advance to be able to purchase anything.  Money can be loaded onto the card using a number of different methods.

Parents can also upload money.  However, they will need their own account.  This can be done by logging onto the website www.cssmartload.net and register with your son or daughter’s College e-mail address.  Use the loading machines located in the refectory of the brand new building.  The loading machine takes coins and notes up to £20.
 

What happens at the till?

The student card is put onto a reader.  The catering assistant will be able to check the details, enter the cost of the meal through the till and the cost will be taken off the student card.  The balance will then be shown on the card reader.

What are the benefits?

With less need to carry cash, risk of it being lost or stolen is reduced and it is much faster to get served.

Keeping the card Safe

All Barnsley College students are required to wear their ID badge around their neck at all times for identity purposes and to gain access to the buildings.  If the card is lost or stolen, it needs to be reported to the MIS department or Student Services.  This will allow staff to block the card so it cannot be used.  The card will be replaced and the balance from the time of reporting the card lost will appear on the new card.  There will be a £2 charge for replacement cards.

Reporting a fault

If there is a fault with the card it can be reported to any of the following department general offices CMEI, EYC, Construction, Sports, Eastgate, Wigfield Farm and also Student Services, who will assist to resolve the problem. If there is a fault with the balance on the card, this will be passed to the College Finance department to trace errors on the card and they will endeavour to resolve the problem within 24 hours.

Card balances

If there is a balance left on the card at the end of the academic year contact the finance department within 4 weeks.  They will arrange for the balance to be credited if the value exceeds £5.00.

Contact details

If you have any problems with the card or loading you can contact the following for support:

Barnsley College Student Services    Tel    01226 216 267 / 114
Barnsley College IT Help Desk             Tel    01226 216 111
Counter Solutions                                   Tel    01773 713 663   
                                                                     www.countersolutions.com

Alternatively you can contact the students departmental Admin Officer by contacting Barnsley College switch board on 01226 216216 and ask for the relevant department.