Business and Management

Business and Administration NVQ Level 2 Work-based

In Brief

Start Date / Duration

There are various start dates throughout the year and runs for 52 weeks.

Entry requirements

You must be working or volunteering in an administrative role.

You will achieve

NVQ Level 2 in Business Administration

Course overview

The qualification assesses your abilities to carry out a range of administrative tasks and recognises your achievements in a way that is relevant to your work.

NVQs work by testing your abilities in the workplace. To complete an NVQ you need to prove that you can do certain work-related tasks. NVQs are assessed in a combination of ways: By portfolio – you build up evidence of what you’ve done at work; and by observation – a trainer watches you work and checks that you can do the tasks.

Candidates produce evidence to prove they have the competence to meet the NVQ standards. Trainers sign off units when the candidates are ready. The trainer tests candidates’ knowledge, understanding and work-based performance to make sure they can demonstrate competence in the workplace.

Candidates compare their performance with the standards as they learn. They look at what they have achieved, how much they still need to do and how they should go about it, until they are assessed as competent for a unit or a whole NVQ. The system is right for candidates who already have skills and want to increase them, but also for those who are starting from the beginning. As the system is so flexible, new ways of learning can be used immediately.


Course content

You will have an trainer who will work closely with you, often visiting you in your workplace. They will also keep in touch with you via email, telephone and drop-in workshops.

You will produce an e-portfolio (on Onefile) or paper based evidence to demonstrate your competence in working in an administrative role.


To achieve the Level 2 Diploma in Business Administration (5528-02), learners must achieve 45 credits in total; 21credits from the mandatory units and a total of 24 credits from the optional units as follows:

  • A minimum of 14 credits from group A optional units.
  • A maximum of 10 credits from group B optional units.
  • A maximum of 6 credits from group C optional units.
  • A minimum of 36 credits must be achieved through the completion of units at Level 2 or above.


 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
H/506/1893 222 Communication in a business environment 3 2
J/506/1899 224/674 Principles of providing administrative services 4 2
T/506/1901 225/675 Principles of business document production and information management 3 2
A/506/1964 226/676 Understand employer organisations 4 2
L/506/1788 239 Manage personal performance and development 4 2
R/506/1789 240 Develop working relationships with colleagues 3 2
Optional Group A
D/506/1794 101 Health and safety in a business environment 2 1
K/506/1796 102 Use a telephone and voicemail system 2 1
A/506/1799 103 Meet and welcome visitors in a business environment 2 1
L/506/1807 201 Manage diary systems 2 2
Y/506/1809 202 Produce business documents 3 2
L/506/1810 203 Collate and report data 3 2
R/506/1811 204 Store and retrieve information 4 2
Y/506/1812 205 Produce minutes of meetings 3 2
D/506/1813 206 Handle mail 3 2
H/506/1814 207 Provide reception services 3 2




Optional Group B


 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
R/506/2134 228 Process information about customers 3 2
Y/506/2149 229 Develop customer relationships 3 2
A/506/2130 230 Deliver customer service 5 2
F/502/4396 233 Bespoke Software 3 2
F/502/4625 234 Spreadsheet Software 4 2
F/601/8320 236 Processing customers’ financial transactions 4 2
J/502/4559 237 Data Management Software 3 2
M/502/4300 242 Using email 3 2
M/502/4622 243 Presentation Software 4 2
R/502/4628 244 Word Processing Software 4 2
R/502/4631 245 Website Software 4 2
T/505/1238 247 Payroll Processing 5 2
F/506/1934 344 Participate in a project 3 3
Optional Group C
L/506/2083 104/654 Understand working in a customer service environment 3 1
A/506/1818 211 Understand the use of research in business 6 2
D/502/9928 231 Principles of marketing theory 4 2
D/502/9931 232 Principles of digital marketing 5 2
F/505/6880 235 Exploring Social Media 2 2
K/503/8194 238 Principles of customer relationships 3 2
R/506/2294 241 Principles of team leading 5 2
 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
R/505/3515 246 Know how to publish, integrate and share using social media 5 2
J/506/1806 273/680 Principles of equality and diversity in the workplace 2 2
L/505/3514 274 Understand the safe use of online and social media platforms 4 2



By continuous assessment of evidence produced and accompanying written reports.

You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.

You will study in your workplace.

On successful completion of the programme you may wish to progress onto Level 3. You can also alternatively seek employment as a receptionist, clerical assistant or administrator.

How much does the course cost?

Course fees: £795 full fee payable.

Extra information

If the course is listed as full fee payable, you will have to pay for the course.

For further information please contact our friendly Information Team on +44 (0)1226 216 123 or email

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

Business and Administration NVQ Level 2 Work-based

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