Business and Management

Business and Administration NVQ Level 2 Work-based

In Brief

Start Date / Duration

There are various start dates throughout the year and runs for 52 weeks.

Entry requirements

You must be working or volunteering in an administrative role.

You will achieve

NVQ Level 2 in Business Administration

Last updated: 21st March 2019

Course overview

The qualification assesses your abilities to carry out a range of administrative tasks and recognises your achievements in a way that is relevant to your work.

NVQs work by testing your abilities in the workplace. To complete an NVQ you need to prove that you can do certain work-related tasks. NVQs are assessed in a combination of ways: By portfolio – you build up evidence of what you’ve done at work; and by observation – an assessor watches you work and checks that you can do the tasks.

Candidates produce evidence to prove they have the competence to meet the NVQ standards. Assessors sign off units when the candidates are ready. The assessor tests candidates’ knowledge, understanding and work-based performance to make sure they can demonstrate competence in the workplace.

Candidates compare their performance with the standards as they learn. They look at what they have achieved, how much they still need to do and how they should go about it, until they are assessed as competent for a unit or a whole NVQ. The system is right for candidates who already have skills and want to increase them, but also for those who are starting from the beginning. As the system is so flexible, new ways of learning can be used immediately.

Course content

You will have an assessor who will work closely with you, often visiting you in your workplace. They will also keep in touch with you via email, telephone and drop-in workshops.

You will produce an e-portfolio (on Onefile) or paper based evidence to demonstrate your competence in working in an administrative role.


To achieve the Level 2 Diploma in Business Administration (5528-02), learners must achieve 45 credits in total; 21credits from the mandatory units and a total of 24 credits from the optional units as follows:

  • A minimum of 14 credits from group A optional units.
  • A maximum of 10 credits from group B optional units.
  • A maximum of 6 credits from group C optional units.
  • A minimum of 36 credits must be achieved through the completion of units at Level 2 or above.


 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
H/506/1893222Communication in a business environment32
J/506/1899224/674Principles of providing administrative services42
T/506/1901225/675Principles of business document production and information management32
A/506/1964226/676Understand employer organisations42
L/506/1788239Manage personal performance and development42
R/506/1789240Develop working relationships with colleagues32
Optional Group A
D/506/1794101Health and safety in a business environment21
K/506/1796102Use a telephone and voicemail system21
A/506/1799103Meet and welcome visitors in a business environment21
L/506/1807201Manage diary systems22
Y/506/1809202Produce business documents32
L/506/1810203Collate and report data32
R/506/1811204Store and retrieve information42
Y/506/1812205Produce minutes of meetings32
D/506/1813206Handle mail32
H/506/1814207Provide reception services32




Optional Group B


 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
R/506/2134228Process information about customers32
Y/506/2149229Develop customer relationships32
A/506/2130230Deliver customer service52
F/502/4396233Bespoke Software32
F/502/4625234Spreadsheet Software42
F/601/8320236Processing customers’ financial transactions42
J/502/4559237Data Management Software32
M/502/4300242Using email32
M/502/4622243Presentation Software42
R/502/4628244Word Processing Software42
R/502/4631245Website Software42
T/505/1238247Payroll Processing52
F/506/1934344Participate in a project33
Optional Group C
L/506/2083104/654Understand working in a customer service environment31
A/506/1818211Understand the use of research in business62
D/502/9928231Principles of marketing theory42
D/502/9931232Principles of digital marketing52
F/505/6880235Exploring Social Media22
K/503/8194238Principles of customer relationships32
R/506/2294241Principles of team leading52
 Unit accreditation no. City & Guilds unit no. Unit title Credit value Unit Level
R/505/3515246Know how to publish, integrate and share using social media52
J/506/1806273/680Principles of equality and diversity in the workplace22
L/505/3514274Understand the safe use of online and social media platforms42



How will I be assessed?

By continuous assessment of evidence produced and accompanying written reports.

What equipment will I need?

You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.

Where will I study?

You will study in your workplace.

What can I do next?

On successful completion of the programme you may wish to progress onto Level 3. You can also alternatively seek employment as a receptionist, clerical assistant or administrator.

How much does the course cost?

Course fees: £795 full fee payable.

Extra information

Full Fee Payable

If the course is listed as full fee payable, you will have to pay for the course.

Contact the Information Unit

For further information please contact our friendly Information Team on +44 (0)1226 216 123 or email

Additional Learning Support

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.


Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

Business and Administration NVQ Level 2 Work-based