Business and Administration NVQ Level 3 Work-based

Course overview

The qualification assesses your abilities to carry out a range of administrative tasks and recognises your achievements in a way that is relevant to your work.

NVQs work by testing your abilities in the workplace. To complete an NVQ you need to prove that you can do certain work-related tasks. NVQs are assessed in a combination of ways: By portfolio – you build up evidence of what you’ve done at work; and by observation – a trainer watches you work and checks that you can do the tasks.

Candidates produce evidence to prove they have the competence to meet the NVQ standards. Trainers sign off units when the candidates are ready. The trainer tests candidates’ knowledge, understanding and work-based performance to make sure they can demonstrate competence in the workplace.

Candidates compare their performance with the standards as they learn. They look at what they have achieved, how much they still need to do and how they should go about it, until they are assessed as competent for a unit or a whole NVQ. The system is right for candidates who already have skills and want to increase them, but also for those who are starting from the beginning. As the system is so flexible, new ways of learning can be used immediately.

Course content

You will have a trainer who will work closely with you, often visiting you in your workplace. They will also keep in touch with you via email, telephone and drop-in workshops.

You will produce a portfolio of evidence to demonstrate your competence in working in an administrative role. The portfolio can be presented as a traditional paper based file or as an electronic file using the Onefile e-portfolio.

Total Credit Value of qualification:
Minimum 58 credits (at least 40 credits must be from Level 3 units or above)

27 credits must be completed from Mandatory Units

13 credits minimum must be completed from Group A Optional Units

3 credits minimum, 10 credits maximum must be completed from Group B Optional Units

3 credits minimum, 8 credits maximum must be completed from Group C Optional Units

	Mandatory Units 27 credits
Unit number	Unit title	Credit level	Credit value
301	Communicate in a business environment	3	4
688	Principles of business communication and information	3	4
689	Principles of administration	3	6
690	Principles of business	3	10
345	Manage personal and professional development	3	3

	Group A Optional Units 13 credits minimum
Unit number	Unit title	Credit level	Credit value
202	Produce business documents	2	3
204	Store and retrieve information	2	4
205	Produce minutes of meetings	2	3
206	Handle mail	2	3
208	Prepare notes from text using touch typing	2	4
209	Prepare text from shorthand	2	6
210	Prepare text from recorded audio instruction	2	4
213	Maintain and issue stationery and supplies	2	3
215	Contribute to the organisation of an event	2	3
216	Organise business travel or accommodation	2	4
217	Provide administrative support for meetings	2	4
218	Administer human resource records	2	3
219	Administer the recruitment and selection process	2	3
220	Administer parking dispensations	2	3
221	Administer finance	2	4
223	Buddy a colleague to develop their skills	2	3
302	Contribute to the improvement of business performance	3	6
303	Negotiate in a business environment	3	4
304	Develop a presentation	3	3
305	Deliver a presentation	3	3
306	Create bespoke business documents	3	4
307	Contribute to the development and implementation of an information system	3	6
308	Monitor information systems	3	8
309	Evaluate the provision of business travel and accommodation	3	5
310	Provide administrative support in schools	3	5
311	Administer parking and traffic challenges, representations and civil parking appeals	3	5
312	Administer statutory parking and traffic appeals	3	6
313	Administer parking and traffice debt recovery	3	5
314	Administer legal files	3	5
315	Build legal case files	3	5
316	Manage legal case files	3	5
321	Manage an office facility	3	4
322	Analyse and present business data	3	6
405	Support environmental sustainability in a business environment	4	4
406	Resolve administrative problems	4	6
407	Prepare specifications for contracts	4	4

	Group B Optional Units 3 credits minimum, 10 credits maximum
Unit number	Unit title	Credit level	Credit value
323	Organise and deliver customer service	3	5
325	Resolve customers’s complaints	3	4
327	Bespoke software	3	4
328	Spreadsheet software	3	6
332	Promote equality. diversity and inclusion in the workplace	3	3
333	Manage team performance	3	4
334	Manage individuals’ performance	3	4
335	Manage individuals’ development in the workplace	3	3
336	Chair and lead meetings	3	3
338	Encourage innovation	3	4
340	Procure products and/or services	3	5
341	Implement change	3	5
342	Implement and maintain business continuity plans and processes	3	4
344**	Participate in a project	3	3
347	Using email	3	3
348	Database software	3	6
349	Presentation software	3	6
351	Word processing software	3	6
352	Website software	3	5
410	Develop and maintain professional networks	4	3
411	Develop and implement an operational plan	4	5
415	Manage physical resources	4	4
416	Prepare for and support quality audits	4	3
418	Manage a budget	4	4
419**	Manage a project	4	7
420	Manage business risk	4	6
422	Recruitment, selection and induction practice	4	6

	Group C Optional Units 3 credits minimum, 8 credits maximum
Unit number	Unit title	Credit level	Credit value
694	Understand the customer service environment	3	5
326	Principles of digital marketing and research	3	7
329	Principles of marketing stakeholder relationships	3	3
330	Principles of marketing research	3	5
337	Principles of leadership and management	3	8
346	Principles of Social Media within a business	3	6
350	Principles of marketing and evaluation	3	7

Continuous assessment of evidence produced and accompanying written reports.

You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.

You will study in your place of work.

On successful completion of the programme you may wish to progress onto Business Administration NVQ Level 4. You can also alternatively seek employment as a receptionist, clerical assistant or administrator.

Extra information

If the course is listed as full fee payable, you will have to pay for the course.

For further information please contact our friendly Information Team on +44 (0)1226 216 123 or email info@barnsley.ac.uk

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

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Business and Administration NVQ Level 3 Work-based

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