Course content
You will have an assessor who will work closely with you, often visiting you in your workplace. They will also keep in touch with you via email, telephone and drop-in workshops.
You will produce a portfolio of evidence to demonstrate your competence in working in an administrative role. The portfolio can be presented as a traditional paper based file or as an electronic file using the Onefile e-portfolio.
| Total Credit Value of qualification: Minimum 58 credits (at least 40 credits must be from Level 3 units or above) |
| 27 credits must be completed from Mandatory Units |
| 13 credits minimum must be completed from Group A Optional Units |
| 3 credits minimum, 10 credits maximum must be completed from Group B Optional Units |
| 3 credits minimum, 8 credits maximum must be completed from Group C Optional Units |
| Mandatory Units 27 credits |
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| Unit number | Unit title | Credit level | Credit value |
| 301 | Communicate in a business environment | 3 | 4 |
| 688 | Principles of business communication and information | 3 | 4 |
| 689 | Principles of administration | 3 | 6 |
| 690 | Principles of business | 3 | 10 |
| 345 | Manage personal and professional development | 3 | 3 |
| Group A Optional Units 13 credits minimum |
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| Unit number | Unit title | Credit level | Credit value |
| 202 | Produce business documents | 2 | 3 |
| 204 | Store and retrieve information | 2 | 4 |
| 205 | Produce minutes of meetings | 2 | 3 |
| 206 | Handle mail | 2 | 3 |
| 208 | Prepare notes from text using touch typing | 2 | 4 |
| 209 | Prepare text from shorthand | 2 | 6 |
| 210 | Prepare text from recorded audio instruction | 2 | 4 |
| 213 | Maintain and issue stationery and supplies | 2 | 3 |
| 215 | Contribute to the organisation of an event | 2 | 3 |
| 216 | Organise business travel or accommodation | 2 | 4 |
| 217 | Provide administrative support for meetings | 2 | 4 |
| 218 | Administer human resource records | 2 | 3 |
| 219 | Administer the recruitment and selection process | 2 | 3 |
| 220 | Administer parking dispensations | 2 | 3 |
| 221 | Administer finance | 2 | 4 |
| 223 | Buddy a colleague to develop their skills | 2 | 3 |
| 302 | Contribute to the improvement of business performance | 3 | 6 |
| 303 | Negotiate in a business environment | 3 | 4 |
| 304 | Develop a presentation | 3 | 3 |
| 305 | Deliver a presentation | 3 | 3 |
| 306 | Create bespoke business documents | 3 | 4 |
| 307 | Contribute to the development and implementation of an information system | 3 | 6 |
| 308 | Monitor information systems | 3 | 8 |
| 309 | Evaluate the provision of business travel and accommodation | 3 | 5 |
| 310 | Provide administrative support in schools | 3 | 5 |
| 311 | Administer parking and traffic challenges, representations and civil parking appeals | 3 | 5 |
| 312 | Administer statutory parking and traffic appeals | 3 | 6 |
| 313 | Administer parking and traffice debt recovery | 3 | 5 |
| 314 | Administer legal files | 3 | 5 |
| 315 | Build legal case files | 3 | 5 |
| 316 | Manage legal case files | 3 | 5 |
| 321 | Manage an office facility | 3 | 4 |
| 322 | Analyse and present business data | 3 | 6 |
| 405 | Support environmental sustainability in a business environment | 4 | 4 |
| 406 | Resolve administrative problems | 4 | 6 |
| 407 | Prepare specifications for contracts | 4 | 4 |
| Group B Optional Units 3 credits minimum, 10 credits maximum |
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| Unit number | Unit title | Credit level | Credit value |
| 323 | Organise and deliver customer service | 3 | 5 |
| 325 | Resolve customers’s complaints | 3 | 4 |
| 327 | Bespoke software | 3 | 4 |
| 328 | Spreadsheet software | 3 | 6 |
| 332 | Promote equality. diversity and inclusion in the workplace | 3 | 3 |
| 333 | Manage team performance | 3 | 4 |
| 334 | Manage individuals’ performance | 3 | 4 |
| 335 | Manage individuals’ development in the workplace | 3 | 3 |
| 336 | Chair and lead meetings | 3 | 3 |
| 338 | Encourage innovation | 3 | 4 |
| 340 | Procure products and/or services | 3 | 5 |
| 341 | Implement change | 3 | 5 |
| 342 | Implement and maintain business continuity plans and processes | 3 | 4 |
| 344** | Participate in a project | 3 | 3 |
| 347 | Using email | 3 | 3 |
| 348 | Database software | 3 | 6 |
| 349 | Presentation software | 3 | 6 |
| 351 | Word processing software | 3 | 6 |
| 352 | Website software | 3 | 5 |
| 410 | Develop and maintain professional networks | 4 | 3 |
| 411 | Develop and implement an operational plan | 4 | 5 |
| 415 | Manage physical resources | 4 | 4 |
| 416 | Prepare for and support quality audits | 4 | 3 |
| 418 | Manage a budget | 4 | 4 |
| 419** | Manage a project | 4 | 7 |
| 420 | Manage business risk | 4 | 6 |
| 422 | Recruitment, selection and induction practice | 4 | 6 |
| Group C Optional Units 3 credits minimum, 8 credits maximum |
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| Unit number | Unit title | Credit level | Credit value |
| 694 | Understand the customer service environment | 3 | 5 |
| 326 | Principles of digital marketing and research | 3 | 7 |
| 329 | Principles of marketing stakeholder relationships | 3 | 3 |
| 330 | Principles of marketing research | 3 | 5 |
| 337 | Principles of leadership and management | 3 | 8 |
| 346 | Principles of Social Media within a business | 3 | 6 |
| 350 | Principles of marketing and evaluation | 3 | 7 |