Business and Management

Customer Service NVQ Level 2 Work-based

In Brief

Start Date / Duration

There are various start dates throughout the year and runs for one 52 weeks.

Entry requirements
  • A good personal reference demonstrating acceptable level of attendance and commitment to hard work
  • You must be working or volunteering in a customer service based job role
You will achieve

NVQ Level 2 Diploma in Customer Service

Last updated: 24th April 2018

Course overview

The Customer Service NVQ is the course for you if you are working in a customer service role.

NVQs work by testing your abilities in the workplace. To complete an NVQ you need to prove that you can do certain work-related tasks. NVQs are assessed in a combination of ways: By portfolio – you build up evidence of what you’ve done at work; and by observation – an assessor watches you work and checks that you can do the tasks.

Candidates produce evidence to prove they have the competence to meet the NVQ standards. Assessors sign off units when the candidates are ready. The assessor tests candidates’ knowledge, understanding and work-based performance to make sure they can demonstrate competence in the workplace.

Candidates compare their performance with the standards as they learn. They look at what they have achieved, how much they still need to do and how they should go about it, until they are assessed as competent for a unit or a whole NVQ. The system is right for candidates who already have skills and want to increase them, but also for those who are starting from the beginning. As the system is so flexible, new ways of learning can be used immediately.

How will I be assessed?

Continuous assessment of evidence produced and accompanying written reports.

What equipment will I need?

You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.

Where will I study?

You will study in your workplace.

What can I do next?

On successful completion of the programme you may wish to progress onto Customer Service Level 3. You can also alternatively seek employment in a customer focused role in a variety of industries.

How much does the course cost?

Course Fees: £795 full fee payable.

Extra information

Full Fee Payable

If the course is listed as full fee payable, you will have to pay for the course.

Contact the Information Unit

For further information please contact our friendly Information Team on +44 (0)1226 216 123 or email info@barnsley.ac.uk

Additional Learning Support

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

Disclaimer

Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

Customer Service NVQ Level 2 Work-based