Business and Management

Customer Service NVQ Level 3 Work-based

In Brief

Start Date / Duration

There are various start dates throughout the year and runs for 52 weeks.

Entry requirements

  • A good personal reference demonstrating acceptable level of attendance and commitment to hard work
  • You must be working or volunteering in a customer service based job role

You will achieve

NVQ Level 3 Diploma in Customer Service

Course overview

The Customer Service NVQ is the course for you if you are working in a customer service role.

These NVQs are for you if you work in a role where you offer information, advice and guidance (IAG) to others.
The IAG can be offered within any organisation and on any topic, however it is important that you can demonstrate that you have systems and procedures in place to track the IAG given and record the outcomes. The level of the NVQ undertaken will depend upon the level of responsibility the individual has.

NVQs work by testing your abilities in the workplace. To complete an NVQ you need to prove that you can do certain work-related tasks. NVQs are assessed in a combination of ways: By portfolio – you build up evidence of what you’ve done at work; and by observation – an trainer watches you work and checks that you can do the tasks.

Candidates produce evidence to prove they have the competence to meet the NVQ standards. Trainers sign off units when the candidates are ready. The trainer tests candidates’ knowledge, understanding and work-based performance to make sure they can demonstrate competence in the workplace.

Candidates compare their performance with the standards as they learn. They look at what they have achieved, how much they still need to do and how they should go about it, until they are assessed as competent for a unit or a whole NVQ. The system is right for candidates who already have skills and want to increase them, but also for those who are starting from the beginning. As the system is so flexible, new ways of learning can be used immediately.


Course content

You will produce a portfolio of evidence to demonstrate your competence in working in a customer service role. The portfolio can be presented as a traditional paper based file or as an electronic file using our new e-portfolio.

You can view full course specification via the link below;

Continuous assessment of evidence produced and accompanying written reports.

You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.

You will study at your place of work.

On successful completion of the programme you may wish to progress further. You can also alternatively seek employment in a customer focused role in a variety of industries.

How much does the course cost?

£895 full fee payable.

Extra information

If the course is listed as full fee payable, you will have to pay for the course.

For further information please contact our friendly Information Team on +44 (0)1226 216 123 or email

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

Customer Service NVQ Level 3 Work-based

View other course in Business and Management