Course overview
This is an apprenticeship, designed as entry level training for the role of Dental Practice Manager. The Practice Manager is responsible for managing all non-clinical aspects within a specified practice/s to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values. The Practice Manager leads the team by providing support and direction to enhance performance, skills and knowledge of all practice staff. Please see link below:
Click here for further information regarding the Standard Apprenticeship.
Course content
Level 4 Qualifications – Certificate in Leadership and Management
Human Resources
• Recruitment and personal/professional development planning.
• Rota management and absence management.
Patient Care
• Establishing high quality patient care/customer service standards and managing patient records and databases.
• Managing the patient journey, patient records and databases.
Clinical
• Understanding and knowledge of all roles within dental team – broad understanding of dental diseases.
• Understanding and executing of clinical audits.
• Understanding of dental terminology.
Marketing
• The market within which the practice operates with regard to size, share and competitor profile.
• Effective strategies for attracting and retaining patients.
• How to represent the practice in the local community.
Risk Management
Legal and ethical requirements set out by external regulators with particular reference to:
• General Health and Safety (e.g. facilities, fire).
• Healthcare safety (e.g. infection control, waste, radiation, medical emergencies).
• Information governance (e.g. confidentiality, information security, data protection, access to records).
Quality Assurance
A Registered Manager’s responsibilities to:
• Establish internal standards (policies and procedures) for high quality care.
• Train the team to meet internal and external standards.
• Implement monitoring systems for continuous improvement, e.g. complaints handling, learning from feedback, incidents, complaints.
Finance:
How to collect, use, interpret and report relevant financial data to:
• Establish budgetary and production targets.
• Manage claims and monitor compliance with claim requirements.
• Meet the expectations of organisational stakeholders.
Dental Industry:
Requirements for:
• Service delivery and remuneration under the National Health Service – service delivery.
• Remuneration for private delivery of dental care – local / national changes in dental service delivery.
