Business and Management

Introduction to Customer Service Level 1 Award (Part-time)

In Brief

Start Date / Duration

This course will start on Thursday 26 May 2022 - 9.30am to 1.30pm and last for 8 weeks.

Entry requirements

There are no formal entry requirements for this course.

Learners must be aged 19+.

You will achieve

Level 1 Award in Customer Service.

Course overview

This qualification covers the basic elements of how to deliver an excellent customer experience and will equip you with the necessary skills to work and support customer service delivery.

The Level 1 qualification will suit you if you have no previous experience but are looking to develop your skills to work in the customer service industry. At this level you will develop your knowledge and demonstrate your customer service skills.

Course content

This course consists of several units:

  • The principles of customer service
  • How to deliver good customer service
  • Different communication methods
  • How to provide good customer service in line with organisational procedures
  • How to effectively deal with customer queries, problems and complaints

There is an examination at the end of this course.

You will require a pen and notepad.

Old Mill Lane campus
Church Street
S70 2AX

Following the completion of this course,  you can progress onto further study, such as:

  • Level 2 Certificate in Customer Service
  • Level 2 NVQ in Customer Service
  • Level 2 in Customer Service Apprenticeship

How much does the course cost?

The full cost of the course is £300. Funding is available and this course is free for those claiming benefits or on a low income – eligibility criteria apply.

Introduction to Customer Service Level 1 Award (Part-time)

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