This course will be assessed through a portfolio of evidence.
There is no set start date for this course. It runs for one day per week over 15 weeks.
There are no formal entry requirements for this course. You must be aged 19+ to apply.
Level 1 Certificate in Introduction to Customer Service.
This qualification covers the basic elements of how to deliver an excellent customer experience and will equip you with the necessary skills to work and support customer service delivery.
The following areas that are covered within this qualification:
· Legislation, regulation and procedures to follow in customer service
· Understand how to deal with queries and requests
· Communicate effectively with customers
This Level 1 Certificate will suit you if you have no previous experience but are looking to develop your skills to work in the customer service industry. At this level, you will develop your knowledge and demonstrate your customer service skills.
This course consists of several units:
This course will be assessed through a portfolio of evidence.
You will require a pen and notepad.
Old Mill Lane campus
Church Street
Barnsley
S70 2AX
Following the completion of this course, you can progress onto further study, such as:
The full cost of the course is £724. Funding is available and those claiming benefits or on a low wage can complete the course for free – eligibility criteria apply.