IT Software, Web and Telecoms Professional Level 3 Apprenticeship

In Brief

Start Date / Duration

Apprenticeship programmes can start at any time throughtout the year. This programme will take a minimum of 18 months to complete.

Entry requirements
  • Learners will need to be at least 16 years of age
  • Hold five GCSEs at grade 4/C or above, including GCSE English
  • Have completed a Level 2 IT Software, Web and Telecoms Apprenticeship
  • Be employed within an IT setting or have an employer in this area willing to take you on as an apprentice
  • You will need to find an employer to employ you as an apprentice. Please see our Apprenticeship vacancies.
You will achieve

You will achieve a Level 3 Apprenticeship in IT Software, Web and Telecoms.

Last updated: 8th April 2019

Course overview

This apprenticeship is suitable to anyone who wants to develop their career in IT or someone is already working within an IT environment and wishes to develop their knowledge, skills, understanding and confidence within the industry.

Course content

You will study all of the mandatory units and chose from the optional units from the list below which relate to your job role. You will also study:
• Level 3 Diploma in ICT Professional Competence
• Level 3 Certificate in IT Systems and Principles
• Employment, Rights and Responsibilities (ERR) Booklet
• Level 2 Functional Skills in English, maths and ICT
• Personal Learning and Thinking Skills (PLTS)

• User profile administration
• Security of ICT systems
• Testing ICT systems
• Customer care in ICT
• Remote support for products and services
• Quality management of ICT products and services
• Technical fault diagnosis
• System operation

How will I be assessed?

You will be assessed by your assessor using a portfolio of report based evidence, practical demonstrations and assignments. You will be assessed both in College and in your place of work.

What equipment will I need?

You will be required to provide a USB stick.

Where will I study?

You will study within the workplace and attend classes at Barnsley College’s Old Mill Lane Campus, Church Street, Barnsley, S70 2YW.

What can I do next?

Upon completion you could progress onto a level 4 apprenticeship relating to your role or apply for job roles including:

  • IT Technician
  • IT Support Assistant

How much does the course cost?

There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.

Financial support

You may be eligible for assistance with expenses such as travel, books, equipment and childcare. For further information please contact the Student Services Team on +44 (0)1226 216 114.

Extra information

Contact the Apprenticeship Team

For further information please contact the team on +44 (0)1226 216 123 or email:



Want to join Barnsley Sports Academy and the Sports Village?

Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, Honeywell Sports Village where students can make use of our fitness suite, spinning studio and classes for competitive rates. You don’t have to be studying sport to get involved in the Sports Academy.

Additional Learning Support

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

English and Maths

Having good English and maths qualifications are important for most careers and we want to give you the help you need to succeed.

If you are aged 16 – 19 and don’t already have a grade C/4 or above in GCSE English and maths they will automatically be included in your study programme. If you want to work towards higher grades in English and maths or a higher level maths qualification we can help you do that too.

If you need any further information, please contact the Info Team.



Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

IT Software, Web and Telecoms Professional Level 3 Apprenticeship