Hospitality Manager Level 4 Higher Apprenticeship
Course Overview
Hospitality Manager Level 4 Higher Apprenticeship
The Level 4 Hospitality Manager Higher Apprenticeship will equip you with the transferable skills to manage across various hospitality settings, including bars, restaurants, hotels and conference centres. You will learn to manage business, customer relations and people, exceeding customer expectations and taking on high-responsibility roles in hospitality management, leading teams and driving business goals whatever area of hospitality it is that you sepcialise in.
Course Content
Understand how to use relevant operating models to help achieve the business vision and objectives of hospitality businesses and how these are used in own area of business.
Understand how to manage finance and minimise costs within hospitality businesses; identify the income streams and cost centres and areas for potential waste or loss within own area of business.
Know the business strategy and its key competitors and how it fits within the wider hospitality industry in which it operates.
Identify the management information available in own area and understand how to use, analyse and act on it to drive business change.
nderstand how to create a people strategy and how to effectively manage recruitment, induction, team development and succession planning in a hospitality business to deliver it. Determine the customer service journey and understand how to meet expectations, taking into account business requirements.
Understand the impact of service failure on hospitality businesses and identify how to develop and implement successful service recovery strategies.
Know how to use customer feedback as a competitive tool in the hospitality industry. Understand the management and leadership styles and skills required in a hospitality business environment.
Understand how to lead the implementation of change in hospitality business and the potential impact on stakeholders.
Understand the ethos of a diverse and inclusive culture that demonstrates social inclusion.
Located at:
Course Start: Any time
Course length: 18 Months
Course Code: AIND2232500
Course Fees and Funding
How much does the course cost?
There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer. Funding value £6,000.
Other funding information
Course Content
Other Resources
For further details, please contact our Information Unit by calling 01226 216 123 or emailing: info@barnsley.ac.uk
Having good English and Maths qualifications are important for most careers and we want to give you the help you need to succeed.
If you are aged 16 - 19 and don't hold a grade C/4 or above in GCSE English and Maths, you will automatically be included in your study programme. If you want to work towards achieving a higher grade in English and Maths, we can help you do that too and we offer Level 3 Mathematical Studies (Core Maths) which maybe added to your study programme, subject to approval from your chosen department.
If you're aged 19 or above and don't hold a grade C/4 or above in GCSE English and Maths we can help. We offer FREE English and Maths qualifications that can be studied on a part-time basis, subject to eligibility.
If you need any further information, please contact our Information Unit by calling 01226 216 123 or emailing: info@barnsley.ac.uk
Our Additional Learning Support team can provide you with the support you need. Call 01226 216 769 for further information.
Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, the Sports Village, where students can make use of our fitness suite, spinning studio and classes for competitive rates.
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Disclaimer: Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.
The course information on this page was last updated 20 October 2026.
