Information, Advice and Guidance Level 2 Certificate Part-time (ITS)
Course Overview
Information, Advice and Guidance Level 2 Certificate Part-time (ITS)
Employers value candidates who can demonstrate the ability to interact professionally and appropriately with customers, clients, and colleagues.
This course provides an in-depth understanding of the key principles of delivering effective Information, Advice and Guidance (IAG). You will develop essential knowledge and practical skills in areas such as signposting, referrals, record keeping, confidentiality, and effective communication and listening techniques.
Unit 1
Information, advice or guidance in practice
Unit 2
Developing interaction skills for information, advice or guidance
Unit 3
Signposting and referral in information, advice or guidance
Unit 4
The context of information, advice and guidance
Unit 5
Skills for advice providers
This course is delivered in partnership with Independent Training Services (ITS Ltd.). For more information, contact ITS on telephone: 01226 216 760 or email: info@ind-training.co.uk
Located at: Distance Learning
Course Start: Flexible start dates
Course length: 16 Weeks
Study Mode: Part-time
Course Code: QITSCAG201
Course Fees and Funding
How much does the course cost?
£724 This course is eligible for adult funding (eligibility criteria may apply). Please contact our team for advice on finance and funding options.
Other funding information
Course Content
Other Resources
For further details, please contact our Information Unit by calling 01226 216 123 or emailing: info@barnsley.ac.uk
Having good English and Maths qualifications are important for most careers and we want to give you the help you need to succeed.
If you are aged 16 - 19 and don't hold a grade C/4 or above in GCSE English and Maths, you will automatically be included in your study programme. If you want to work towards achieving a higher grade in English and Maths, we can help you do that too and we offer Level 3 Mathematical Studies (Core Maths) which maybe added to your study programme, subject to approval from your chosen department.
If you're aged 19 or above and don't hold a grade C/4 or above in GCSE English and Maths we can help. We offer FREE English and Maths qualifications that can be studied on a part-time basis, subject to eligibility.
If you need any further information, please contact our Information Unit by calling 01226 216 123 or emailing: info@barnsley.ac.uk
Our Additional Learning Support team can provide you with the support you need. Call 01226 216 769 for further information.
Disclaimer: Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.
The course information on this page was last updated 09 October 2026.
