Computing, Games and IT

IT Network Infrastructure Technician Level 3 Apprenticeship

In Brief

Start Date / Duration

Apprenticeship programmes can start at any time. The duration of this apprenticeship is typically 12 months.

Entry requirements

Individual employers will set the selection criteria, but this might include five GCSEs and/or A levels; a Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on functional maths.

You will need to find an employer to employ you as an apprentice. Please see our Apprenticeship vacancies.



You will achieve

Infrastructure Technician Level 3 Apprenticeship Standard.

Course overview

Learn to provide excellent support for a variety of different platforms and services

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems.

The Infrastructure Technician aids people with systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.

Our apprenticeship will provide you with the experience and skills needed for network administration, setting up servers, help desk management, security patching and provide opportunities for you to acquire professional IT vendor qualifications within the field.

For further information regarding this Apprenticeship Standard, please click here.


Course content

Start your IT Infrastructure Technician Apprenticeship with us and learn to provide excellent support for a variety of different platforms and services, develop your IT skills and become certified in a range of qualifications.

Our Infrastructure Technician apprenticeship equips learners with the technical skills they need to build competency within their role, developing a core set of technical and academic skills. This covers an array of subject areas and allows learners to acquire a strong appreciation and understanding of:

  • Networking
  • IT Security including organisational guidance and legislation
  • Remote Infrastructure (virtual and mobile)
  • Data, Data Recording, Analyses and Communication
  • Health and Safety
  • Performance Optimisation including hardware/software and Network Systems

Often as part of a larger team, learners will be required to support peers with technology and use tools to find solutions to non-routine problems through problem solving, help desk service and support, workflow management and technical support for a number of different platforms including PCs, laptops, networks, and servers.

This will help develop a number of practical skills, some of which include:

  • Computer Architecture, Operating Systems and Remote Operations
  • Cabling, Connectivity and Testing (physical and wireless)
  • Maintenance, Processes and Practices
  • Cloud and Cloud Services
  • Business Processes and Disaster Recovery
  • Coding and Logic

Learners will also be required to follow organisational standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks within the programme.



On Programme Assessment will include a mixture of:

  • Practical demonstrations
  • Work based projects
  • Written assessments
  • Portfolio
  • Observations
  • End Point Assessment

You will need to provide your own writing materials and a USB stick.

You will study within the workplace and attend classes at Barnsley College Old Mill Lane Campus, Church Street, Barnsley, S70 2AX.

You can progress onto higher level degree and/or apprenticeship study or apply for a vast array of digital roles that include:

Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support

How much does the course cost?

There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.

Extra information

For further information please contact the team on +44 (0)1226 216 123 or email:



Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, Honeywell Sports Village where students can make use of our fitness suite, spinning studio and classes for competitive rates. You don’t have to be studying sport to get involved in the Sports Academy.

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

Having good English and Maths qualifications are important for most careers and we want to give you the help you need to succeed.

If you are aged 16 – 19 and don’t already have a grade C/4 or above in GCSE English and Maths they will automatically be included in your study programme. If you want to work towards higher grades in English and Maths we can help you do that too.

Need a higher level Maths qualification? We offer a Level 3 Mathematical Studies (Core Maths).

This can be added to your study programme.

If you need any further information, please contact our friendly Information Team.

Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

IT Network Infrastructure Technician Level 3 Apprenticeship

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