Infrastructure Technician Level 3 Apprenticeship

In Brief

Start Date / Duration

Apprenticeship programmes can start at any time. This Apprenticeship will take a minimum of 12-15 months to complete.

Entry requirements
  • Qualifications related to the course
  • GCSE requirements or Functional Skills
  • Other requirements e.g. DBS
  • You will need to find an employer to employ you as an apprentice. Please see our Apprenticeship vacancies.



You will achieve

You will achieve a Level 3 Infrastructure Technician Award Standard.

Last updated: 1st May 2019

Course overview

An Infrastructure Technician provides support to internal and external customers of an organisation helping them to be productive when using technology in their job roles.  The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain productivity.

Typical Job Roles:  Help Desk Technician, First or second line IT support, Network Support.

Click here for further information regarding the Standard Apprenticeship.

Course content

You will study:

Technical Competencies

  • Demonstrate an ability to communicate
  • Apply IT Security
  • Adding mobile devices to a network
  • Recording and analysing data at an appropriate level
  • Problem solving using techniques to resolve problems
  • Workflow management:  works flexibly and demonstrates ability to work under pressure
  • Health and Safety – Interprets and follows IT legislation
  • Optimise the performance of hardware, software and network systems

Technical Knowledge and Understanding

  • Working knowledge of cabling and connectivity
  • Maintenance processes and their application
  • Architecture of computer systems
  • Skills necessary to maintain a secure network
  • Differences and benefits of operating systems
  • How to deploy and securely integrate mobile devices
  • Working knowledge of Cloud Services
  • The Importance of disaster recovery
  • Similarities and differences between a range of coding and logic
  • Working knowledge of business processes

Underpinning skills and behaviour

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situation

How will I be assessed?

Your assessment will include a portfolio of work completed during your apprenticeship, a synoptic project, an employer reference that reviews how well you have performed and an interview with an assessor.  You may undertake a vendor qualification as part of the apprenticeship.

What equipment will I need?

You will need to provide your own writing materials and a USB stick.

Where will I study?

You will study within the workplace and attend classes at Barnsley College Old Mill Lane Campus, Church Street, Barnsley, S70 2AX.

What can I do next?

Upon completion you can progress onto a Level 4 apprenticeship such as a Network Engineer or a degree apprenticeship or continue in employment.

How much does the course cost?

There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.

Financial support

You may be eligible for assistance with expenses such as travel, books, equipment and childcare. For further information please contact the Student Services Team on +44 (0)1226 216 114.

Extra information

Contact the Apprenticeship Team

For further information please contact the team on +44 (0)1226 216 123 or email:



Want to join Barnsley Sports Academy and the Sports Village?

Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, Honeywell Sports Village where students can make use of our fitness suite, spinning studio and classes for competitive rates. You don’t have to be studying sport to get involved in the Sports Academy.

Additional Learning Support

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

English and Maths

Having good English and maths qualifications are important for most careers and we want to give you the help you need to succeed.

If you are aged 16 – 19 and don’t already have a grade C/4 or above in GCSE English and maths they will automatically be included in your study programme. If you want to work towards higher grades in English and maths  we can help you do that too.

Need a higher level maths qualification? We offer a Level 3 Mathematical Studies (Core Maths).

This can be added to your study programme

If you need any further information, please contact the Info Team.


Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

Infrastructure Technician Level 3 Apprenticeship