Business and Management

Customer Service Specialist Level 3 Apprenticeship

In Brief

Start Date / Duration

You can start an apprenticeship at any time. This programme will take a minimum of 15 months to complete.

Entry requirements
  • Four GCSEs at grade 4/C or above plus GCSE English at grade C/4 or above OR  Customer Service Level 2 Apprenticeship
  • You will need to find an employer to employ you as an apprentice. Please see our Apprenticeship vacancies.
  • You will need to be at least 16 years of age
You will achieve

Level 3 Customer Service Specialist apprenticeship standard

Last updated: 21st June 2019

Course overview

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Course content

 

For more information regarding the apprentieship standard, please click here

 

How will I be assessed?

  • Practical observation with Q&As
  • Work based project, supported by an interview
  • Professional discussion supported by portfolio evidence

What equipment will I need?

You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.

Where will I study?

You will study within the workplace and attend classes at Barnsley College’s Old Mill Lane Campus.

What can I do next?

Upon completion you could progress onto further study relating to your role or apply for job roles including:

  • Customer Relationship Manager
  • Customer Service Co-ordinator
  • Customer Service Team Leader

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including

How much does the course cost?

There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.

Financial support

You may be eligible for assistance with expenses such as travel, books, equipment and childcare. For further information please contact the Student Services Team on +44 (0)1226 216 114.

Extra information

Contact the Apprenticeship Team

For further information please contact the team on +44 (0)1226 216 123 or email: info@barnsley.ac.uk

 

 

Want to join Barnsley Sports Academy and the Sports Village?

Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, Honeywell Sports Village where students can make use of our fitness suite, spinning studio and classes for competitive rates. You don’t have to be studying sport to get involved in the Sports Academy.

Additional Learning Support

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

English and Maths

Having good English and maths qualifications are important for most careers and we want to give you the help you need to succeed.

If you are aged 16 – 19 and don’t already have a grade C/4 or above in GCSE English and maths they will automatically be included in your study programme. If you want to work towards higher grades in English and maths  we can help you do that too.

Need a higher level maths qualification? We offer a Level 3 Mathematical Studies (Core Maths).

This can be added to your study programme

If you need any further information, please contact the Info Team.

Disclaimer

Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

Customer Service Specialist Level 3 Apprenticeship