Business and Management

Customer Service Specialist Level 3 Apprenticeship

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In Brief

Start Date / Duration

You can start an apprenticeship at any time. This programme will take a minimum of 18 months to complete.

Entry requirements
  • Four GCSEs at grade 4/C or above plus GCSE English at grade C/4 or above OR  Customer Service Level 2 Apprenticeship
  • You will need to find an employer to employ you as an apprentice. Please see our Apprenticeship vacancies.
  • You will need to be at least 16 years of age
You will achieve
  • Level 3 Diploma in Customer Service

Last updated: 5th April 2019

Course overview

This course is suitable if you are looking for a career in Customer Service. You will gain skills to enable you to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Course content

 

  • Employment, Rights and Responsibilities (ERR) Booklet
  • Level 2 Functional Skills in English and maths
  • Personal Learning and Thinking Skills (PLTS)

You will study units from the list below which relate to your job role.

Units

  • Organise and deliver customer service
  • Understand the customer service environment
  • Understand customers and customer retention
  • Resolve customers problems
  • Principles in business
  • Manage personal and professional development
  • Develop resources to support consistency of customer service delivery
  • Use service partners to deliver customer service
  • Resolve customer complaints
  • Gather, analyse and interpret customer feedback
  • Deal with customers in writing or electronically
  • Manage team performance
  • Manage individuals performance
  • Collaborate with other departments

You will also undertake a range of specialist units.

How will I be assessed?

You will be assessed by your assessor using a portfolio of evidence, practical demonstrations and assignments. You will be assessed both in college and in your place of work.

What equipment will I need?

You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.

Where will I study?

You will study within the workplace and attend classes at Barnsley College’s Old Mill Lane Campus.

What can I do next?

Upon completion you could progress onto further study relating to your role or apply for job roles including:

  • Customer Relationship Manager
  • Customer Service Co-ordinator
  • Customer Service Team Leader

How much does the course cost?

There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.

Financial support

You may be eligible for assistance with expenses such as travel, books, equipment and childcare. For further information please contact the Student Services Team on +44 (0)1226 216 114.

Extra information

Contact the Apprenticeship Team

For further information please contact the team on +44 (0)1226 216 123 or email: info@barnsley.ac.uk

 

 

Want to join Barnsley Sports Academy and the Sports Village?

Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, Honeywell Sports Village where students can make use of our fitness suite, spinning studio and classes for competitive rates. You don’t have to be studying sport to get involved in the Sports Academy.

Additional Learning Support

Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.

English and Maths

Having good English and maths qualifications are important for most careers and we want to give you the help you need to succeed.

If you are aged 16 – 19 and don’t already have a grade C/4 or above in GCSE English and maths they will automatically be included in your study programme. If you want to work towards higher grades in English and maths or a higher level maths qualification we can help you do that too.

If you need any further information, please contact the Info Team.

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Disclaimer

Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.

Customer Service Specialist Level 3 Apprenticeship