Course content
- Employment, Rights and Responsibilities (ERR) Booklet
- Level 2 Functional Skills in English and maths
- Personal Learning and Thinking Skills (PLTS)
You will study units from the list below which relate to your job role.
Units
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers problems
- Principles in business
- Manage personal and professional development
- Develop resources to support consistency of customer service delivery
- Use service partners to deliver customer service
- Resolve customer complaints
- Gather, analyse and interpret customer feedback
- Deal with customers in writing or electronically
- Manage team performance
- Manage individuals performance
- Collaborate with other departments
You will also undertake a range of specialist units.