- Practical observation with Q&As
- Work based project, supported by an interview
- Professional discussion supported by portfolio evidence
You can start an apprenticeship at any time. This programme will take a minimum of 18 months to complete.
Level 3 Customer Service Specialist Apprenticeship Standard
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Click here for further information regarding the Standard Apprenticeship.
The following criteria will be assessed;
Customer Journey knowledge
Customer service culture and environment awareness
Business focused service delivery
Providing a positive customer experience
Working with your customers / customer insights
Customer service performance
For more information regarding the apprentieship standard, please click here
You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.
Upon completion you could progress onto further study relating to your role or apply for job roles including:
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including
There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.
For further information please contact the team on +44 (0)1226 216 123 or email: firstname.lastname@example.org
Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, Honeywell Sports Village where students can make use of our fitness suite, spinning studio and classes for competitive rates. You don’t have to be studying sport to get involved in the Sports Academy.
Our Additional Learning Support team can provide you with the support you need. Please contact them on +44 (0)1226 216 769.
Having good English and Maths qualifications are important for most careers and we want to give you the help you need to succeed.
If you are aged 16 – 19 and don’t already have a grade C/4 or above in GCSE English and Maths they will automatically be included in your study programme. If you want to work towards higher grades in English and Maths we can help you do that too.
Need a higher level Maths qualification? We offer a Level 3 Mathematical Studies (Core Maths).
This can be added to your study programme.
If you need any further information, please contact our friendly Information Team.
Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.