Warehouse and Operations Supervisor Level 3 Advanced Apprenticeship Standard

Course overview

The broad purpose of the apprenticeship is to manage the day-to-day operations involved in the supply chain; ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in warehouse supervision, ensuring the provision of professional incoming goods, storage and dispatch service to customers.

As an apprentice in this occupation, you will be responsible for applying your knowledge and expertise to be able to manage your own work with a high level of autonomy and lead a team to effectively and efficiently deliver departmental and organisational objectives.

Warehouse supervisors must keep up to date with recent transport regulations and legislation as well as have an awareness of best practice in warehousing operations to ensure compliant, secure and safe working within the organisation’s policy and procedures.

Course content

You will study a range of units which will enable you to understand how to:

• Deliver good customer service to internal and external customers as per agreed contracts and organisation’s process.
• Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement.
• Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.
• Brief and debrief team members daily to provide information, advice and guidance.
• Plan the training needs of transport or warehouse operatives to ensure regulatory compliance and continued professional development are met in line with organisation’s requirement.
• Follow internal and external audit procedures for transport and warehouse operations that relate to environmental impact, health, safety, wellbeing and regulatory compliance.
• Monitor and report on the day-to-day operational performance of the supply chain.
• Organise and plan the use of resources such as staff, vehicles and warehousing equipment and schedule maintenance and repairs, ensuring spend is within budget.
• Ensure correct personal protective equipment (PPE) is issued and maintained for the team and provided to visitors to transport or warehouse operational areas.
• Identify opportunities to improve organisation’s processes and practices.
• Supervise receipt of goods, ensuring the correct goods are received, handled safely and any risks are identified.
• Supervise stowing of goods into storage to optimise space, improve distribution and preserve condition in line with health and safety and reduce risks.
• Supervise reverse logistics operations in line with environmental and company policy.
• Supervise the replenishment, picking, packing and decanting of goods.
• Oversee the dispatching of goods; identifying any problems with goods or special instructions affecting delivery, confirming the correct method and materials for wrapping or packing in line with environmental legislation and organisational policies.
• Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.
• Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards.
• Monitor and record checks of racking and mechanical handling equipment, in line with manufacturers recommendations and organisations procedures.
• Supervise the process of bespoke or direct orders and deal with any problems.
• Ensure the security of the warehouse and goods are maintained, any risks are identified and reported and that records are kept up to date.