The duties typically take place in a public spaces such as libraries, archives, hospitals and other commercial/office or information-based organisations such as law firms, universities, schools, the media (e.g. broadcasting, journalism, film-making, social media) etc. In small organisations, such as law firms and schools, the services assistant will quite often be working on their own or independently , reporting directly to the head of the organisation/institution.
You will be expectred to show competance in the following areas;
- Implement the organisational policies for handling information, physical and digital collections and related resources; using initiative to interpret users’ needs and solve their problems – within legislative frameworks
- Acquire, receive, record, circulate and develop collections of physical and digital resources.
- Provide access to information and related sources to meet users’ diverse requirements.
- Support users to develop confidence and skills in reading, researching, understanding and evaluating information
- Promote content, collections and displays to highlight value and impact and sustain user interest
- Administer and support the management and development of collections.
- Execute withdrawal of information and related resources from use and store or dispose of them safely and sustainably.
- Create an environment that supports the development of users and encourages learning and exploration of information and related resources
- Collaborate with users and stakeholders in the shaping, development and innovation of the service
- Develop and deliver excellent customer service to on-site and online users to support and create communities for sharing and engaging with information and related resources
- Describe and organise information and collections of physical and digital resources
- Store and preserve information and collections safely and securely
You can view the full apprenticeship standard here